Ashaun is an outsourced customer experience and business process solution, specializing in Call Center Services & Help Desk Support, Staffing and more…

We’re a seamless and scalable solution that permits you to increase your customer contact requirements. Ashaun delivers high-quality, high-tech, outsourced customer service. Exceptional inbound U.S. based customer care - 24/7/365 for Fortune 500, local, National and Global Corporations.

OUR MISSION

Deliver extraordinary customer service to your clients, invisibly and seamlessly.

THE OBJECTIVE

Surpass customers' expectations through our delivery of quantitative services, delivering what we’ve promised, 100% of the time.

Established in 2000, Ashaun Call Center Solutions has been meeting and exceeding the call center needs & expectations of major organizations like Dell, US Cable, TCI, Motorola, International Game Technology, and the State of Tennessee for the past 18 years. Based in Memphis, TN. Ashaun has established an exceptional track record for helping clients control cost, improve service levels, and systematically enhance customer satisfaction, and loyalty, Year-over-year.

Our management team consists of qualified and experienced professionals at all levels. With a combined total of nearly 25 years of call contact center industry experience and leadership, Ashaun provides its clients with innovative real-time solutions that help reduce costs, improve the customer experience, and optimize customer loyalty.

Ashaun solutions has consistently and continuously met or exceeded every service level goal across all client-prescribed KPI and related scorecard measures.

With our industry experience and advanced technology centering on meeting your organization’s precise needs, you can rest assured that with our capacity, systems and people working together to help you achieve your goals, we will find and deliver the right solution for you, all the time!

  • Clearly defined goals
  • Management & Staffing
  • Seamless private-label experience
  • Building quality relationships

MANAGEMENT CYCLE

Ashaun promotes the management philosophy: “What gets measured and rewarded gets done.” To implement this philosophy in customer support, Ashaun defines in quantitative terms for our staff what is “measured”, who is held accountable for “getting it done”, and what the “rewards” are.

Our people make the difference. Leveraging each contact interface…
Ashaun agents are here to represent your brand with the premier levels of proficiency and keenness.

TOTAL QUALITY MANAGEMENT

Ashaun is committed to Total Quality Management. We have established a comprehensive program:

Monitoring Goal Achievement: Ashaun team coordinates the updating of information on a regular basis with performance data. Data on progress toward goal achievement.

Monitoring Contract Compliance: Ashaun Quality Control will parallel that of your company. Our team is responsible for working closely with your managers to ensure all contract terms are fully met.

Ensuring Continuous Process Improvement: Ashaun managers continually review all business processes to improve procedures in customer service and throughout the company. Ashaun is committed to creating a best practices possible.

Resource Balancing: The Ashaun team is also concerned with determining appropriate staffing levels for Customer Service Representatives and administrative staff on a project. We balance resources continually to ensure proper allocation of staff.

Performance Reports: The Ashaun team coordinates production of the daily report by an assigned staff member to be distributed throughout the Ashaun organization and to be presented at our senior staff meetings.

QUALITY ASSURANCE
We established a Quality Assurance Team (QA) for each project that randomly listens to representatives interacting with callers. The QA team will check for:

  • Clarity of voice
  • Compliance
  • Proper telephone courtesy
  • Accuracy of the information provided
  • Willingness to go the extra mile to help

ASHAUN DATA SECURITY
As an information technology resource and business process outsourcer, the need to secure and protect the data of our clients is of utmost importance to ASHAUN Call Center Solutions. Each year brings with it upgraded systems and technology, and new ways to combat the perennial threat of hackers. While ASHAUN has never had its systems compromised by a malevolent outside force, we believe third-party monitoring by a quality cyber security firm, is one of the best ways to manage these threats on an ongoing basis and keep ASHAUN and its clients safe. In addition to routine maintenance and scheduled upgrades to our firewall, network systems, computers and software, ASHAUN also conducts a third-party system vulnerability test to identify potential issues and root out all cyber security threats for both ASHAUN and its clients. ASHAUN’s overall Data Security Policy also involves securing the facility. This includes the building, Ashaun’s operations center, administrative offices, and server room. Access to these areas are restricted. CCTV cameras monitor all access in and out of building, the facility, and the operational areas 24/7.

COVERED INDUSTRIES

  • Accounting
  • Automotive
  • Banking/Mortgage
  • Business Support Services
  • Consumer Services
  • eComerce
  • Health Care
  • Media/Publishing
  • Pharmaceutical
  • Retail
  • Technology
  • Wireless

We service a number of other industries.  If your specific industry is not listed above, please contact us here to inquire.