Facets Eligibility Analyst

To become an Associate FEA in Chattanooga, new hires for this position are required to successfully complete six-weeks of FEA Training and then pass a FEA Certification Test. (Note: most accomplish this goal and join the team.)

Successful Performers in this position typically possess the following:  

• Good verbal and written communication skills
• Outstanding data entry and computer skills
• Willingness to work varying hours as required
• Ability to work well as a TEAM member and individual contributor
• Ability to focus and maintain high productivity in a Work at Home (WAH) environment or office setting.
• Attention to detail, quality, and accuracy
• Analytical skills – ability to trouble-shoot various issues and problems
• Ensure essential data is entered and uploaded correctly
• Assess and repair triage errors from files not successfully processed
• Assess and repair triage fallout from the eligibility database
• Produce standard and non-standard reports
• Produce updates in multiple systems tied to automated and manual eligibility processes
• Ability to follow Standard of Procedures (SOP) and adapt to changes when necessary
• Ability to confirm accuracy of information before sending it
• Minimum six months Facets Eligibility experience working as a FEA. (Note: Prior Facets experience is not always necessary but can be helpful).