CUSTOMER EXPERIENCE SOLUTIONS
The cornerstone of effective operational support
CLIENT FOCUSED
and WHY IT MATTERS
In the course of Ashaun’s work on any project, our goals are always client-driven. We are here to solve your short-term problems, so your business can achieve its long-term goals. Once begun, we are relentless in going the extra-mile to not only make a difference operationally, but to “Be a Difference Maker” in your organization’s ongoing financial success.
Your industry, mission, goals, objectives, clients, customers, competitors, and employees -- all matter. As an outsourced solution, Ashaun’s first goal is to build trust. Earning your trust begins with transparency and a mutual desire to identify and solve existing problems. At Ashaun we listen carefully and work diligently to understand your business before suggesting any solutions.
CUSTOMER CENTRICITY
the FOCAL POINT OF EVERYTHING
Ashaun is a “customer centric” company dedicated to serving clients, customers, and employees in the way that fully supports what our clients need and their customers want.
At Ashaun, every employee, in every location, division, department and workgroup, understands the significance of his or her personal role and how it positively contributes to your success as a client, the loyalty of your customers, and the overall success of your company. Most importantly, Ashaun employees understand that it is the client customer, the people they serve daily, who ultimately “sign their paycheck.”
Customer Centricity is not a fad for a few, but a field guide for business success and survival. At Ashaun, Customer Appreciation Day, is every day! Your needs and the needs of your customers are, without exception, the center of our business universe, strategy, and service offerings.
INDUSTRY SPECIFIC
the TRUE VALUE OF DIVERSE EXPERTISE
At Ashaun, our team members work with the client team to establish a positive, authentic, goal-focused, collaborative relationship that is pure “Win-Win-Win!” Understanding the industry-specific needs and goals of our clients and their customers, enables Ashaun to identify and hire the right people, with the right attitude, education, skills and experience to consistently meet project goals, day-after-day, month-after-month, year-over-year.
At Ashaun, we hire good people with great potential and help them grow through challenging positions that require them to call upon their strengths and deliver their very best. In sourcing team member talent, we look for industry-specific experience, coupled with a healthy, positive, can-do attitude. We align the gifts and skill sets of each employee to the client’s specific needs for the position. We screen, interview and train, track their progress, provide ongoing feedback, and help them grow!
BUSINESS SOLUTIONS
BEGINNING WITH THE END IN MIND
Since its founding in the year 2000, Ashaun has consistently provided a seamless standard of excellence that has met or exceeded client requirements and industry best practices for service level and performance.
- Ashaun’s chief aim is not only to work with great organizations like yours, but truly understand your mission and needs, so we can help you reach your goals and expectations…and exceed them.
- At Ashaun, our greatest strength is building quality, long-term relationships with the client organizations we serve.
- Because projects can vary widely based on client needs, goals and objectives, Ashaun customizes its operating solutions around the specific needs and goals of each client and their brand.
- Scalability and rapid deployment enable Ashaun’s clients to save time, money, and accelerate speed to market.
- In a multi-channel environment where phone calls, text messages, social media, data entry and emails are all part of the communication mix, the quality, volume and performance of each agent is always tracked and recorded.
- Highly-trained agents and analysts provide an invisible, private-label experience that immerses the customer into the quality and feel of the client company.
CONTACT INFORMATION
Helen Washington
Business Operations Manager
5100 Poplar Ave., Suite 726
Memphis, TN 38137
© 2020 Ashaun, LLC • All Rights Reserved